Our Shipping & Return Policy was last updated on 05/06/2024.

Shipping Policy

Delivery Method

All our products are digital downloads, and no physical items will be shipped. Once your payment is confirmed, your purchased embroidery designs will be available for immediate download.

Delivery Time

Upon confirmation of your payment, you will receive an email with a download link to the email address provided during checkout. This email is typically sent within a few minutes of your purchase. You can also access your purchased designs directly through your account on our website.

Download Access

You will have instant access to your purchased embroidery designs. Simply click the link provided in your confirmation email or log into your account on our website to download your designs at your convenience.

Return Policy

No Returns or Refunds

Due to the nature of digital products, we do not accept returns or provide refunds once the design files have been delivered. Please review your order carefully before completing your purchase to ensure that you have selected the correct designs.

Support and Assistance

If you encounter any issues with your download or if you have questions about your purchase, please contact our customer support team at info@embroideryescape.com within 14 days of your purchase. We are here to assist you and ensure you have a satisfactory experience with our products.

Thank you for choosing our embroidery designs! We hope you enjoy creating with them as much as we enjoyed designing them for you.